Repair or maintenance request

Report any requests to us by contacting:

Other useful contacts

Emergency Contacts

Police

Call 999

Dial 101 for non-emergency calls

Fire

Call 999

Dial 101 for non-emergency calls

Ambulance

Call 999

Dial 111 for non-emergency calls

National Grid Gas

Call 0800 111 999

Dial if you smell a gas leak

Frequently Asked Questions

Getting started
Properties
  • If you find water leaking anywhere in your property, first identify the room it affects and the area it is coming from. Then, call the office immediately on 0203 095 0954.

  • If you have a top-up meter, make sure that there is credit on the meter then follow the instructions below;

    • Check the pressure gauge on the boiler
    • Check the screen on the boiler for any error codes
    • Call the naccs office on 0203 095 0954 with this information 
  • Washing machines are the tenant’s liability. For all other appliances, please call the naccs office on 0203 095 0954.

  • If you have an electrical issue, you should;

    • Check the fuse box to ensure that all the fuses are up
    • If you have a top-up meter for your electricity, make sure that there is credit on there
    • Check the UK Power Networks website to check for any power cuts in the area
  • If you have a top-up meter for your gas, make sure that there is credit on the meter then follow the instructions below;

    • Check that the gas valve near the meter is set to open
    • Call the office on 0203 095 0954 with this information
  • naccs will only be responsible for pest issues reported within the first 28 days of moving in. After this time, please contact a local pest control specialist for assistance.

  • If your property was furnished when you moved in, after 28 days it becomes the tenant’s responsibility to replace or repair the furniture. Tenants must contact the office if they wish to remove any furniture.

  • Usually, the main cause of mould is condensation, e.g. when heaters are covered with clothes or clothes are dried inside the property.

    • Please ensure the property is well ventilated (even in the winter), open your windows and doors
    • Use extractor fans where available
    • Ensure heaters are not covered or obstructed
  • If the smoke alarm is ringing;

    • please check all alarms in the property to see if any of them show a green or a red light
    • If the alarm is beeping every 30 seconds to 1min, this means the back-up battery needs to be replaced
    • Please call the office on 0203 095 0954 with this information
  • Depending on the maintenance issue, each issue has an approximate timescale for completion. Please see breakdown below:

    • Boiler issues take approximately 24-48 hours
    • Water leaks can take 24-48 hours to investigate
    • Appliances can take up to 28 days to repair

    If your query is not an emergency, please email: maintenance@naccs.co.uk with as much information and pictures where possible.